Email support
Questions, privacy requests and issues that need a reply.
Report a problem or share feedback
Select the bug icon in the bottom-right corner of PDFeX, then choose Problem or Feedback. Enter your reply email, subject and message, then send it. The submission also includes the app area, app version, Windows architecture and a random installation identifier.
You may attach up to three PNG, JPG or PDF files, limited to 5 MB each and 8 MB combined. Nothing is attached automatically. Review every selected file before sending personal or confidential content.
PDF will not open
- Password-protected PDF Remove the password in the source application, then open the unlocked copy in PDFeX.
- Damaged or incomplete PDF Open the file in its original viewer and save a fresh copy before trying again.
- Unusual filename or location Move the PDF to a normal local folder and retry. PDFeX supports spaces and Unicode filenames.
Finder misses a result
- Check page orientation Rotate the custom-selection preview until the scanned text is upright.
- Broaden the search area Use Full page when the expected text does not always appear in the same location.
- Review possible matches Enable possible matches when stamps, faint scans or ambiguous characters may affect OCR.
- Search the visible wording Use a distinctive word, number or short phrase and avoid punctuation that is unclear in the scan.
File Explorer merge
Select at least two PDF files in File Explorer, right-click the selection and choose Merge PDFs with PDFeX. If the command is missing immediately after installation or update, close and reopen File Explorer before trying again.
Excel conversion
Digital PDFs can retain text and table structure more directly. Scanned PDFs require OCR, so ambiguous characters such as O/0, S/5 and Z/2 should be reviewed in the exported workbook before it is used as a final record.
Before contacting support
It helps to include:
- the PDFeX version shown in the window title;
- which feature you were using;
- the steps needed to reproduce the problem;
- the exact error wording; and
- whether the PDF is scanned, digital, encrypted or damaged.
Do not send private paperwork unless it is genuinely necessary and you are authorised to share it.
Privacy
Core PDF work stays on your device. Read the PDFeX Privacy Policy for the exact data included in optional reports, feedback and direct support email.